KNK College

Grievance Committee

Learn how the Grievance Committee addresses student concerns with fairness.

Grievance Redressal Cell (GRC) Constitution and Policy

Ref no. Date:                                                                                                                                                           Date: 
KNKCNYS
Issued by: Office of the Principal
Effective Date: 01/07/2025
Document Reference No.: Ref

At KNKCNYS, we are committed to fostering a respectful, transparent, and inclusive academic environment. The Grievance Redressal Cell (GRC) is established as a structured mechanism for resolving complaints, ensuring that grievances are addressed promptly, fairly, and confidentially.

Objectives

To create a responsive and accountable mechanism for redressal of grievances.
• To ensure all complaints are handled respectfully and confidentially.
• To promote transparency and trust between students, faculty, and administration.
• To adhere to guidelines issued by UGC, NMC (National Medical Commission), and other regulatory bodies.

This Cell addresses grievances related to:

Academic matters (e.g., internal assessment, attendance issues)
• Examination or evaluation disputes
• Laboratory, library, or hospital resource complaints
• Disciplinary actions or unfair treatment
• Harassment or discrimination (excluding sexual harassment, which is handled by the ICC)
• Hostel and campus facility issues
• Administrative or staff misconduct

Constitution of the Grievance Redressal Cell

Role Designation Responsibility
Chairperson Dr Shipra Overall supervision and approval of decisions
Convener Dr Partibha Coordinates all grievance-related activities
Member Dr Gaurav, Dr Aman, Dr Komal Academic grievance review, administrative and hostel issues
Student Representative – Represents student concerns
Warden – Advises and investigates housing issues

Tenure: Members serve for a period of 2 years, unless reconstituted earlier.

Grievance Submission Process

Grievances may be submitted via:

Online Portal:
• Grievance Box: Located ……
• Email: knkcnys@gmail.com
• In-person: Through the GRC Convener or the Student Affairs Office

Anonymous complaints will be considered if sufficient detail is provided, though resolution may be limited in such cases.

Procedure for Grievance Redressal

1. Acknowledgement: Complaint is acknowledged within 3 working days.
2. Preliminary Review: Convener checks if the grievance is within the Cell’s purview.
3. Hearing: Involved parties are invited to provide statements.
4. Investigation: Documents and evidence are reviewed.
5. Resolution: Decision is made within 15 working days.
6. Appeal: If unsatisfied, the complainant may appeal to the College Grievance
Appeals Committee (CGAC) within 7 days.

Key Principles

Confidentiality: All complaints are handled with strict confidentiality.
• Natural Justice: Both complainant and respondent have the right to be heard.
• Non-Retaliation: No action will be taken against any complainant acting in good faith.
• Timeliness: The GRC strives to resolve all grievances within 15 working days

Special Cases

• Sexual Harassment: Handled by the Internal Complaints Committee (ICC) under
the POSH Act.
• Ragging: Forwarded to the Anti-Ragging Committee, as per UGC/NMC guidelines.

Reporting and Review

The GRC shall maintain a confidential record of all complaints and resolutions and submit a biannual report to the Principal for review and necessary action.

Issued By:
Dr. Govinda
Principal
KNKCNYS